What is Afound’s price guarantee?
It’s our mission to offer you the best discounts and the best prices on your favourite brands – always. For us that also means we’ll match the price and reimburse the difference if you’ve found the identical product for less at another online store. Read below to learn more about our price guarantee policy and how to request a price match.
What criteria have to be fulfilled for a price match?
- Product must carry the ‘Price guarantee’ marker on product page at afound.com
- Product must have been purchased at afound.com, not at a physical store
- Competitor must be an online store with a localized site in Sweden
- Price match must be requested within 30 days of order date
- Competing product must be same model, brand, colour and size
- Not applicable if lower price is achieved through a coupon code or a loyalty programme benefit at competitor’s site
- The price match is based on the product price of the day of purchase at afound.com, excluding shipping costs
- Not applicable to competing products offered in a limited-time sale, flash deal or clearance
- Competing product must be available for purchase and in stock at the time of placing the price match request
- Competing product cannot be pre-owned or sold by a second-hand service
I have found the product elsewhere at a lower price. Do I get my money back?
Firstly, congrats! You should become a deal hunter ‘cause you’ve got skills. If you’ve purchased a product with us that carries the ‘Price guarantee’ marker on its product page and you’ve found the identical product at another online store in Sweden at a lower price, we’ll of course reimburse you the difference. However, please note that the criteria listed above need to be fulfilled.
How do I request a price match?
You’ve found the identical product you’ve purchased on afound.com at a lower price at another online store in Sweden? We’ll make it up to you. Please contact our customer care team via firstname.lastname@example.org and include the following information:
- Your order number
- URL link to the competitor’s product page as well as a screenshot of it
- The product page must accurately show the product’s brand, price, size, colour and availability
We’ll take care of your request as soon as possible. If the price match is accepted, we’ll reimburse you the difference through the same payment method used at the time of purchase.
Request price match